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Josh StreetsFounder and CEOScoreboard Group Consulting

Josh Streets is Founder and CEO of Scoreboard Group Consulting. He has spent the last 20+ years in contact center leadership, executive leadership, consulting and advisory. He is widely known as a thought leader in the industry, working alongside many of today's leading brands. Transformation and modernization of customer and employee experiences has been his career-long purpose.

Josh's teams engagements traditionally meet at the intersection of CX, AI, Ops & IT. He is a strategist at heart, who enjoys being the liaison between executives to assess, create and deliver strategy + tactics toward best in class.

Josh is a sought-after speaker who has presented at many leading industry events over the years including Execs in the Know, ICMI Expo, Quality & Training Conference, GTACC Roundtables, Service Management World, etc. You can always find his most recent thoughts and opinions on the future of business via LinkedIn.

Areas of Expertise:

  • Customer Experience
  • Contact Center Strategy
  • Operational Excellence
  • Voice of the Customer/Employee
  • Artificial Intelligence
  • Executive Level Advisory
  • Customer Relationship Mgmt
  • Omni-Channel Marketing & Sales
  • Business Intelligence
  • IT Service Desk Innovation