Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Michele CarlsonDirector of Product MarketingNICE

Michele is a passionate leader in AI-driven technologies that accelerate digital transformation by enabling more meaningful connections between businesses and their customers. As a Senior Product Marketing Manager, she partners with brands to transform their contact centers with customer-centric AI solutions that align with their goals. With experience spanning product development, change management, and coaching, Michele brings a warm and energetic approach to leveraging AI and analytics. She has seen firsthand how the right technologies empower teams and drive results by putting people front and center. When not collaborating with clients, you can find Michele outdoors with her family of six, skiing the mountain slopes, or taking yoga. She’s inspired by an AI-powered future that enhances lives through more meaningful human connections.