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Your Future CX Success Starts Now. Here’s How

Ginger Conlon  (Thought Leadership Director, Genesys)

Location: Solution Spotlight Theater 1 Booth:119

Date: Tuesday, March 26

Time: 2:20 pm - 2:40 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Leading organizations are thinking differently about the future. They’re thinking more strategically about the power of CX to impact business outcomes and more cohesively across journeys. Join us as we look beyond current trends and explore the horizons of transformation that will occur in customer experience.

We’ll share findings from the “Customer Experience Horizons” report by MIT Technology Review Insights and Genesys that reveal how CX leaders are rethinking…
> the future of customer experience
> the value proposition for CX employees
> and the evolving role of the contact center