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Working Across Organizations to Deliver End User Experience

Terry Herring  (Vice President of Digital Workplace, Fannie Mae)

Location: Sun A

Date: Tuesday, March 26

Time: 8:00 am - 8:30 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: Employee Experience

Vault Recording: TBD

The Digital Workplace team at Fannie Mae (the Federal National Mortgage Association) has addressed the transition to supporting their evolving workforce structure by driving stronger cooperation and collaboration among the IT, Facilities, and HR. Throughout this journey, specific focus was directed at maximizing the end user experience whether remote, hybrid, or on-site. In this session, Fannie Mae's VP of Digital Workplace Technology will explain how he built the team and established best practices to optimize the end user experience while ensuring that all elements supporting the strategy - technology, spaces, and people - were represented.

  • Fannie Mae's biggest challenges in the move to hybrid work, and how they were met
  • Ideas and best practices for bringing disparate organizations together to achieve a common goal
  • What the end user experience looks like at Fannie Mae today, and where it's headed in the future

PLUS: Stick around after the session ends for "Post-Session Networking." It's your opportunity to continue the conversation and make connections with the speakers and your peers who attended the session! To find out more, click here