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Transforming Customer Experience: Navigating the New Frontier of Generative AI

Cory Declusin  (Director, CX Strategy at Sprinklr, Sprinklr)

Location: Sun C

Date: Monday, March 25

Time: 4:00 pm - 4:45 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


Explore how Generative AI is reshaping the landscape of CX, marking the dawn of an era filled with unprecedented opportunities. This session is aimed at businesses looking to harness the transformative power of AI:

The New Frontier: This is Year 1 of Gen AI’s practical applications; the stage is set for evolutionary leaps in customer interactions.

Navigational Choices: Build vs. Buy - considerations to supercharge your CX.

Future Trajectories: Competition and Innovation will be constrained and amplified based on the regulatory landscape – understand how regulations can shape the future.

Engage with this session to navigate the interconnected realms of AI innovation, strategic collaboration, and regulatory foresight, ensuring your CX strategies are ready for the future.