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Joshua Schechter  (AI Evangelist at Amelia, AMELIA)

Jason King  (Vice President of Contact Center Support Services at Marriott Vacations Worldwide)

Location: Enterprise Case Studies Theater

Date: Wednesday, March 27

Time: 12:45 pm - 1:10 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Step into the future of customer engagement as you learn the secrets to transforming your contact center into a dynamic and intuitive powerhouse. Discover how you can elevate your customer interactions to unprecedented heights with fewer call transfers, improved wait times and resolution time, reduced agent workload, and increases in both customer and agent satisfaction.

In this session, we’ll explore a real-world case study showcasing an organization that has successfully transitioned from traditional systems to intelligent contact centers enabled by AI. From the beginning utilizing digital agents and automation in streamlining internal IT operations, enhancing guest and employee experiences; and now managing the entirety of the call center, learn one organization’s path with Amelia in saving time and money with its revolutionary development and deployment experiences.

Key Highlights:

  • Understand - what was implemented and how has this impacted customer experience and the core business benefits.
  • How – MVW leveraged AI to create a hybrid approach to customer and guest experience.
  • Action – Leverage the latest Generative AI to quickly produce End-to-End Resolutions of Complex Tasks.
  • Learn – Explore the scalability of AI solutions, ensuring they evolve alongside your business needs.

Don't miss this opportunity to revolutionize your customer experiences and stay ahead in the competitive landscape. Join us and embark on a journey toward redefining your contact center's potential.