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Redefining Workspaces: WEM Trends that Enhance the Employee Experience

Juanita Coley  (CEO & Founder, Solid Rock Consulting)

Location: Sun A

Date: Wednesday, March 27

Time: 9:00 am - 9:30 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: CX/Contact Center

Vault Recording: TBD

In an era where the workforce landscape is rapidly changing, employee engagement and satisfaction have become paramount. Traditional ways of managing a workforce no longer suffice, especially with the rise of remote working, flexible hours, and an increasing emphasis on work-life balance. As enterprises grapple with these challenges, the importance of Workforce Engagement Management (WEM) is gaining momentum. In this session, a leading industry expert on WEM will delve into the latest trends and discuss how organizations can leverage these insights to curate an enriched employee experience, fostering both productivity and well-being. The focus will be on actionable strategies that ensure that every employee feels valued, heard, and equipped to perform at their best.


  • Discover how WEM, WFM, WFO are different but have tremendous impacts on each other.
  • Discover cutting-edge WEM trends shaping the future of workplaces and how they impact employee well-being and productivity.
  • Understand the direct correlation between improved employee experiences and enhanced customer experiences.
  • Learn about the balance between automation, AI, and human touch in ensuring a vibrant and engaged workforce.