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Reality Check: How Not to Fall Behind in AI

Dan Miller  (Lead Analyst & Founder, Opus Research)

Derek Top  (Senior Analyst & Research Director, Opus Research)

Joseph Deluca  (Director of Voice and Contact Center Systems , Wyndham Hotels & Resorts)

Amy Stapleton  (Senior Analyst , Opus Research)

Location: Sun A

Date: Wednesday, March 27

Time: 8:00 am - 8:45 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Vault Recording: TBD

OpenAI unwittingly unleashed a constant influx of updates and an ever-expanding array of tools for creating chatbots, voicebots and agent assistants. It is easy for enterprise decision makers to feel overwhelmed, even intimidated by an excess of available options. However, many enterprises are already reaping benefits from Generative AI and Large Language Models. In this session, Opus Research will join a panel of successful executives to share insights on how they stay abreast of AI developments without getting lost in the weeds of tech-speak or over-simplified marketware. You'll get tips, terminology and actionable advice to inform your "Post Transformer" tactics and strategies.

  • What AI terms and concepts must you understand now, and which are likely less relevant to enterprise decision-makers?
  • Where are enterprises seeing real benefits now from AI, and what areas are more hype than reality at this point?
  • How can enterprise decision-makers validate claims about specific AI capabilities made by vendors and others?