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Keynote Fireside Chat: Google Cloud

Eric Krapf  (GM, Program Co-Chair, Publisher, Enterprise Connect / No Jitter)

Kevin Shatzkamer  (Managing Director Engineering GCP Cloud AI & Industry Solutions, Google)

Location: Osceola CD

Date: Wednesday, March 27

Time: 11:45 am - 12:00 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training - Get your pass now!

Session Type: Keynote Sessions

Vault Recording: TBD

We've entered a new era of AI, with multi-modality, multi-lingual, and generative capabilities that allow people to build applications that can understand, think and act on information the way that humans do. These innovations are driving an explosion of use cases, impacting every part of the customer journey. In this fireside chat, Kevin Shatzkamer, Managing Director, Engineering GCP Cloud AI & Industry Solutions, Google will discuss this paradigm shift, how Google Cloud is rapidly delivering the advanced, performant, and responsible technology required, and the transformational success customers have achieved over the last year, for agents, employees, and consumers - within and beyond the contact center.