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Innovation Showcase: Customer Experience

Dave Michels  (Principal Analyst & Founder, TalkingPointz)

Location: Sun B

Date: Monday, March 25

Time: 10:00 am - 10:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: CX/Contact Center

Vault Recording: TBD

Evolving customer expectations, the rise of digital communications, and breakthroughs in AI are dramatically changing the way companies interact with their customers. At Enterprise Connect 2024, the Innovation Showcase will profile several new solutions in CX.

The Innovation Showcase is dedicated to new vendors. A key requirement for consideration is that the vendor cannot be a prior EC exhibitor. The Showcase exists to introduce new vendors to EC attendees. The evaluation process for the Innovation Showcase considers three main factors:

  • The potential of the innovation to enhance the customer experience
  • The potential for business impact
  • Suitability for enterprise use.

In this session, the winning companies will highlight their solutions and explain how their innovations represent the leading edge in CX technology. You'll come away with a better sense of where new thinking and trends are coming from in the contact center/CX space.