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How Contact Centers Are Taking Command of AI, Authentication, and CX

Zach Kunkel  (Director, Product Marketing at Bandwidth, Bandwidth)

Location: Solution Spotlight Theater 2 Booth: 2135

Date: Tuesday, March 26

Time: 2:30 pm - 2:50 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Bandwidth’s research shows that 85% of IT leaders feel concerned about their contact center security, and 92% of IT leaders plan on adopting Artificial Intelligence technologies in 2024. The problem? Contact center communications security and AI adoption are extremely complex and the options are endless, leaving you to figure it all out on your own.

Whether you’re cloud mature or still mapping your path to a protected, productive contact center, this is your year to take command of your customer experience.

Learn how other IT leaders are taking command of their contact center communications, with expert insights on:
-Top use cases for contact centers planning to adopt AI/ML technologies
-Strategies to proactively fight fraud and protect your customers
-How leading enterprises are consolidating communications despite new platforms and alternatives