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Gen AI-powered Copilots: Closing the Customer Service Gap

Alan Ranger  (VP Marketing, Cognigy)

Jarrod Davis  (Product Marketing Manager, Cognigy)

Location: Sun C

Date: Tuesday, March 26

Time: 12:30 pm - 1:15 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


According to Deloitte, 63% of leaders grapple with staff shortages and need to be more creative and proactive in hiring and retaining service agents. As a result, hold times are rising and CSAT is falling. Operational efficiency in the contact center has never been higher, but leaders are struggling to fill the customer service gap caused by this shortage of agents and deliver the level of service consumers expect. Join Cognigy for an insightful conversation about how Generative AI-powered Agent Copilots can work alongside human agents to take operational efficiency to a whole new level and deliver customer service that consumers will love.