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Ensuring High Reliability for Enterprise UCaaS and CCaaS

Steve Leaden  (Founder and President, Leaden Associates)

Douglas Knight  (Senior Director, Unified Communications Product Management, Spectrum Enterprise)

Divya Ghai Wakankar  (VP Strategy and Corporate Development, BICS)

Robin Alkeine  (AVP, Solutions Engineer, RingCentral)

Sanjay Srinivasan, PhD  (SVP & Chief Technology Architect, Vonage)

Gary Sorrentino  (Global CIO, Zoom)

Location: Sun A

Date: Thursday, March 28

Time: 9:00 am - 9:45 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Vault Recording: TBD

As enterprises migrate to the cloud for their core communications platforms - UC and contact center - they need the same high reliability model they've demanded from on-premises deployments. In fact, reliability ranks higher than features and functions in enterprises' priority lists. But implementations and designs that deliver five-nines reliability are, in reality, not easy when you migrate to the cloud. In this session, a leading consultant with extensive UCaaS and CCaaS deployment experience will help you understand how to get under the hood with UCaaS/CCaaS providers to determine what each of them does to improve on reliability. You'll come away from this session ready to ask the right questions and dig deep to uncover which providers really can deliver on the promise of high reliability.

  • What level of reliability are UCaaS and CCaaS providers offering now? What do you need to understand about the provider's infrastructure and services that support their reliability promises?
  • What best practices must your enterprise team follow when crafting a cloud migration in order to meet the reliability requirements?
  • What role does redundancy play in service delivery for reliability, and what can this add to the cost?