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CX AI - unlock higher revenues and higher CX at the lowest possible cost

Dr. Caroline O'Brien  (Afiniti, Chief Data Officer & Head of Product, Afiniti)

Location: Solution Spotlight Theater 2 Booth: 2135

Date: Tuesday, March 26

Time: 3:05 pm - 3:25 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


This upcoming year is not just about how AI powered Virtual Agents and Agent Assist technologies that will reduce costs and increase productivity. It is also about how CX AI will unlock top-line business impact by strategically allocating costs in the most revenue-efficient manner.

Contact centers are not just cost centers; they play a major role in the growth and loyalty functions of businesses, serving as the frontline for customer experience and brand loyalty.

Join Afiniti’s CDO and Head of Product, Caroline O’Brien, to understand how CX AI boosts growth, loyalty and top-line revenues while also improving CX:

- How CX AI holistically considers all customer interactions across the contact center and the systems managing them

- How CX AI orchestrates and fine-tunes these interactions to enhance overall performance

- How AI can intelligently nudge a customer to a channel, or assign a specific agent or offer to drive higher revenues and customer satisfaction, at the lowest possible cost to serve