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Conversational Intelligence 2024: The Rise of Domain-Specific Language Models

Dan Miller  (Lead Analyst & Founder, Opus Research)

Derek Top  (Senior Analyst & Research Director, Opus Research)

Mitch Lieberman  ( Squad Leader, Fidelity Investments)

Jorn Ruisch  (Product Owner, DHL)

Location: Sun A

Date: Wednesday, March 27

Time: 3:00 pm - 3:45 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Vault Recording: TBD

You Are Your Own LLM (Large Language Model)! These days, many companies capture 100% of the conversations between prospects, customers, and employees through text, chat, conferencing platforms, and over-the-phone. When augmented with records from CRM systems, purchase histories, inventory systems, and knowledge management systems, they have the makings of robust Conversational Intelligence to inform bots, assist agents, and optimize enterprise search. In this session, Opus Research will be joined by executives involved with putting these models to use to accelerate sales, promote employee efficiency, and propel customers to complete tasks.

  • How is internal data and metadata put to use for self-service and employee assistance?
  • How do you create a Domain-Specific Language Model? Where does it "fit" with high-profile LLMs?
  • Who should participate in identifying use cases and evaluating options?
  • What specific CX metrics and business functions are best served by Conversational Intelligence?