Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Building Your AI Blueprint for CX: Using Artificial Intelligence effectively to impact CX and grow the business

Vijai Shankar  (VP, Product Marketing, Uniphore)

Location: Sun C

Date: Tuesday, March 26

Time: 3:30 pm - 4:15 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


CX is a multi-threaded issue that tackles diverse problems across the organization. CX leaders are trying to grow the business, improve operational efficiencies, enhance employee experience to avoid attrition, all while aiming to provide frictionless and personalized customer experiences. And for leading companies, AI is helping. However,. enterprises have invested hundreds and millions of dollars on AI in the last few years. How do they up the ante for the next wave of AI transformation?
Nearly half of contact center leaders don’t have a defined blueprint for AI transformation in a recent survey polled in Feb 2024. Come and hear Vijai Shankar, Vice President of Product Marketing at Uniphore discuss the ideal AI blueprint to accelerate the next wave of AI transformation. In this session you will learn:
How can enterprises first get access to AI-ready data
Leverage LLM-based analytics and insights to make informed decisions on next steps
Use Generative AI and Knowledge AI to drive next wave of AI transformation.