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AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants

Jim Lundy  (Founder, CEO & Lead Analyst, Aragon Research)

Location: Osceola A & B

Date: Monday, March 25

Time: 10:00 am - 10:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Vault Recording: TBD

The future of Communications and Collaboration is about Digital Labor- whether it is a Virtual Agent in a Contact Center or an Intelligent Assistant to help people do collaborative work. The reality is that basic tasks for work and basic questions and answers can be automated by AI. In fact, by YE 2025, up to 40% of all basic customer questions and answers are expected to be handled by Virtual Agents, freeing up human agents to handle more complex support. To describe how it will happen, and what to expect over the next 3 years, a leading industry analyst will discuss the future of Digital Labor and why it is poised to help people get work done.


  • What are the key trends driving the rise of Digital Labor, including virtual agents and digital assistants?
  • How will work change as digital labor plays a bigger role at work and in customer support?
  • How can enterprises prepare now for augmenting their workforce with Digital Labor?